When customer service becomes a key link in connected padel

In modern padel, booking a court is no longer just a simple click away. As the autonomous sites As the number of late slots increases and becomes the norm, another question arises: what happens when things get stuck, on a Sunday evening, racket in hand?

It is precisely on this ground that Anybuddy has chosen to stand out. The booking app, well-known to gamers, has taken a gamble on a Customer service available 7 days a week, from 9am to 10pm , contrary to the usual standards of connected sport.

The real test is the weekend.

In practice, problems don't wait until Monday morning. Access issues, blocked bookings, faulty lighting: it's often the evening or weekend slots that cause the most tension. "Gamers need help when they're actually playing, not just during office hours," summarizes Louis, head of support at Anybuddy.

This approach reflects a practical reality: today, many clubs operate without permanent on-site staff. Without immediate assistance, the slightest problem can turn a game into a frustrating experience.

Autonomous sites: the other side of the coin

The rise of autonomous structures has changed the game. Access via smart locks, contactless payment, remote management: the model is appealing, but relies on a technological chain without a safety net. In Lyon, the four lanes of the site Sportfield Lyon are entirely managed via the platform. Here, support is no longer a bonus, but a condition of operation.

Behind the scenes, customer service sometimes acts as a true remote manager: unlocking access, verifying reservations, providing real-time support. A discreet but crucial role.

On the clubs' side, a safety net

For managers, this continuous presence primarily brings peace of mind. Damien, head of The Country Club Cornebarrieu As he observes every week: "The weekend is when everything happens. Knowing that a blocked player or a payment issue will be dealt with immediately changes the way we work."

In a context where clubs are seeking to reduce human costs without degrading the player experience, this outsourcing of support becomes strategic.

Technology… but above all, humanity

Beyond the support tickets and calls, the support team also plays a key role as an observer. Player feedback flows directly to the platform, influencing technical developments and service adjustments. It's a short loop between real-world usage and development.

Without slogans or flashy promises, Anybuddy illustrates a fundamental trend: in connected padel, the experience is no longer solely about what happens on the court but also in the ability to support players and clubs at the right time. Even – and especially – when no one is physically present.

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