StarVie recently posted a warranty update for his palas on its website. Focus on the new conditions.
The product warranty is valid during the first 6 months following the date of sale. This is considered to be a sufficient period of time for a manufacturing defect to appear. Once this period has elapsed, you must demonstrate that the defect in the racket results from a manufacturing defect and is valid for a period of maximum duration of two years, which is really a lot for a pala!
For a pala to be taken into account in the warranty procedure, it must have a defect that prevents its correct use in its entirety or in one of its components. Defects which are visually perceptible can also be considered as such. from the moment of its manufacture.
This means that all the defects which are proven to have their origin in the manufacture of the racquet of padel herself will be accepted under warranty.
Of course, if the deterioration is due to improper use on your part, you will not receive any compensation.
First of all, you need to go in the store where you bought your racquet padel with the receipt. It is the store that will contact the StarVie warranty service, who will process, if accepted, the warranty with the brand's technical service and give an answer directly to the store.
If the product was purchased from the official StarVie website, you must write an email to warranty service via the address Garantias@starvie.com reporting the incident and describing the problem with the racquet. You must include the following information in the same email : a general photo, to check the general condition of the racket or if it has undergone any modifications; and another image of the specific fault to try to make an initial assessment of damage or defects, as well as the web order number, the date of purchase and the number series of the pala.
The guarantees department will respond to inform you of the procedure to follow once the data has been examined.
Once the warranty department has examined the racket, they will proceed to:
Here's everything you need to know about the new Starvie guarantees!